Grievance Redressal Process

Clients can seek clarification on the services offered and if are dissatisfied with the response are further entitled to make a complaint in either of the below ways:

1. In writing, by email sent to consultdpk_complaints@outlook.com
2. By phone, by calling +91 738 780 9934 during business hours of 9am-5pm, Mon-Friday
3. By registered mail, addressed to: Deepak Mitra, 803 Polaris, Kubera Park, Pune 411040

Clients can expect a reply via email only within 7 days of receipt of the queries/ complaints/ grievances raised.

In case client is not satisfied with the response received they can further lodge their grievances with SEBI at https://scores.sebi.gov.in/. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575 or you may also write to the offices of SEBI.

After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the Online Dispute Resolution Portal (“ODR Portal”). (Details of which can be found at https://smartodr.in)

Other Pertinent Details:

Details of Compliance Officer:
Name: Deepak Mitra
Contact No: +91 738 780 9934
Email: consultdpk_complaints@outlook.com